Terms Of Sale
We ship from our location in Ontario, typically same day if the order is received before 3:30pm E.S.T. Mon – Fri and within 24-48 hours of receipt of order or the next business day on weekends or holidays. We ship Internationally to the UK. We use the Postal Service, FedEx, Purolator Express and Canpar because they offer the most competitive rates along with the fastest delivery times. Only the Postal Service can deliver to PO Boxes. We ship using plain brown boxes that can be fully recycled and are very discreet. All products on our website are intended for the use of legal botanicals only, by agreeing to these terms before purchase you are verifying that they are being used for legal botanicals only.
Overnight Express Shipping:
In a hurry to get your new vape and accessories? Select FedEx/Purolator/Canpar shipping option for Next Business Day delivery. For PO Boxes select Priority Shipping. You could be vaping tomorrow!
Ultra Discrete Packaging:
All orders from PlanetHaze ship in plain padded envelopes or plain cardboard boxes depending on size. The envelopes / boxes carry no identifying external markings besides the minimum postal information required for delivery. The sender will be listed as . Feel confident ordering a gift for a loved one and they won’t know what it is when it arrives.
Shipping fees are generated by the Postal Service and are automatically generated upon checkout, we subsidize all shipping fees so you pay less than our actual cost. All shipping fees include basic insurance coverage and fuel surcharges. Applicable taxes will be applied to all domestic shipping charges.
If your item is very flat and not breakable, contact us first about the shipping charges, often such items can be shipped very inexpensively. International Shipping Charges can vary depending mostly on actual shipping weight and current fuel taxes applied by the Postal Service. Orders to International destinations may be subject to additional shipping charges to cover the difference between actual and system calculated shipping costs if any.
Our $125.00+ (pre-tax) Domestic Free Shipping within Canada promotion and code specials include Nunavut, Yukon, and NWT. Free shipping does not apply to overweight / oversized item charges. Oversized items will be noted within the product details page. After discounted prices are used when determining free-shipping (ie. the $125.00 must be met after all discounts have been applied in order to receive free shipping on sales items.)
All orders ship complete. Pre-ordered products that are placed with any (non pre-order) order will be shipped together once the pre-ordered item arrives. Partial shipped orders are permitted, however, additional shipping fees will apply. PlanetHaze reserves the right to alter shipping charges as circumstances warrant and to delay shipment in order to verify payment details.
When a shipment has a tracking number and is shown as delivered on the postal services tracking website or the delivery date has passed 3 business days beyond the maximum number of delivery days and the shipment has not yet been received, PlanetHaze will open an investigation with the postal service. It is the receivers responsibility to notify PlanetHaze within 5 business days past the expected delivery date calculated from the shipping notification email if the parcel has not yet been received.
The postal service requires 5 – 10 business days to carry out its investigation, during which time no refunds or replacement items can be given. In most cases the shipment is found and quickly delivered, if the investigation result is that of a lost package, we will have a replacement order sent ASAP. PlanetHaze is not responsible for delayed, mis-routed shipments or stolen parcels once delivered where tracking shows it was delivered. *shipping delivery times are provided by the carrier and are based on the average delivery time for the chosen service level inclusive of any customs / unforeseen events / weather delays and are not guaranteed.
Xpresspost deliveries by USPS to the United States and International destinations by Post, require a signature upon delivery. A signature is a requirement by the postal service for Xpresspost shipments and we are unable to remove the signature requirement.
Refusal of Delivery:
Any order refused, the customer is responsible for any return shipping costs that occur during the return delivery process.
Incorrect Shipping Information / Item Returned to Shipper:
If a package is returned to PlanetHaze due to an incorrect shipping address provided by a customer and / or the receiver is not at the address given, the customer will be responsible for the return shipping cost as well as the re-delivery cost.
PlanetHaze will not be responsible for any financial charges you may incur by your banking institution, customs, governments, delivery provider or any other charges incurred.
We offer 48 hours for an open order to be paid in full. After 48 hours the order will be automatically cancelled without notice and products returned to inventory.
Sales / Pricing / Codes:
We offer 7 day price / code protection. If a product you purchased goes on sale within 7 days of your date of purchase or a discount code was not entered during checkout and it is 7 days or less from your invoice date, we will issue store credit for the difference. If a coupon code was for a product and it is 7 days or less from your invoice date we will honor the code for the product, customer will need to pay for shipping. 10.00 Minimum order.
Warranty / Returns / Exchanges:
We accept returns only on any unused / unopened item we sell as part of our 100% Customer Satisfaction Guarantee. Items must be returned in new unused and unopened condition in their original packaging. PlanetHaze is an Authorized Distributor for all products we sell so you get the full manufacturer’s warranty. Warranty claims for DOA or defective items will be replaced, exchanged or repaired with the same item only as determined by PlanetHaze and / or the manufacturer and must be filed by contacting us within 24 hours of receipt of the defective item with a photo to obtain a Return Authorization Number (RMA#) and return instructions. After 30 days any warranty claims must be filed with the manufacturer unless otherwise specified on the product’s page. All returns must be accompanied by a Return Authorization Number (RMA#). We reserve the right to refuse delivery of any packages that do not have an RMA# issued. The shipping charges to return an item back to us are the customer’s responsibility unless returning defective goods under warranty claimed by contacting us within the warranty period. Returned items are subject to a 20% restocking fee to reflect costs incurred to process the return including any charges incurred on the customers behalf and the original shipping charge if the item shipped for free. We are not responsible for items damaged through improper use.
Several types of goods are exempt from being returned. Personal Use Items such as any item that would touch your lips and didn’t arrive sealed. These include but are not limited to bongs, water tools, some vaporizers, cartridges, mouth tips etc. cannot be returned. We also do not accept returns on hazardous materials, or flammable liquids or gas products.
If you need to return an item, please contact us for full instructions.
Upon receipt of the above information, we will provide you with our shipping address and a Return Authorization Number (RMA#). Items must be received within 45 days of receiving a Return Authorization Number (RMA#).
- Returned Items lost or damaged in shipment are the responsibility of the customer.
- Refunds (if applicable) will be credited back to the original method of payment.
- Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges; i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer you will be credited for the item amount less the initial ship charges for that item.
Some Devices, Parts and Accessories are subject to frequent changes and might not be exactly as illustrated and / or described.
Please allow approximately two business days for the processing of your return.
Any changes and/or modifications relating to our terms and shipping policies will be updated here.
Check your tracking regularly. Don’t freak out if your tracking hasn’t updated for a few days unless it is now more than one week late. If your order is 3 or more days later than the “delivery standard” date on your tracking page, then use the contact us form to let us know so we can open an investigation.
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