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Your order will be shipped out from our Ontario warehouse as quickly as possible, yes even same-day if we receive your order before 3pm EST.  Check for your emailed tracking number after 5pm EST. On the off chance that you didn't receive a shipping confirmation email, please check your spam / junk folder.

Check your tracking regularly. Don't freak out if your tracking hasn't updated for a few days unless it is now more than one day late.  If your order is 2 or more days later than the "delivery standard" date on your tracking page, then use the Contact Us form to let us know so we can open an investigation.

Country Sub Totals Under $130 Sub Totals Over $130
Canada Posted Rate FREE
United States Posted Rate FREE
International Posted Rate Posted Rate

Delivery and Shipping FAQs

We ship same day Mon - Fri from 10am - 3p EST. If you placed your order after 3pm EST, it will ship on the next business day. Best efforts are made to ship same day, but occasionally things out of our control happen to delay shipments. In these rare occasions, we will notify all customers affected.
If you selected a shipping method for your order that included tracking, please check the tracking to see the status of your delivery. If you chose a shipping method without tracking such as Small Packet USA Air or Small Packet International Air, please allow 7 - 10 business days for your order to arrive.
If your order didn't arrive on the day it was supposed to, please check your tracking status for details. If it is just one day late, just wait it out another day (90% will get delivered next business day). If it is late by at least 2 business days, please use our Contact Us form to let us know about the issue so we can troubleshoot and / or open an investigation with the courier or postal service.
If your tracking shows that it has been delivered but you didn't receive it, please check for an attempted delivery notice or a key in your community mailbox. In some neighborhoods, parcels are sometimes left with neighbors so please check with your neighbors.

Waiting one more day will usually result in the package showing up due to the way some delivery personnel scan packages. By just waiting it out another day (90% will get delivered next business day).

If you still can't locate it and it has been at least 2 business days, please use our Contact Us form to let us know about the issue so we can troubleshoot and / or open an investigation with the courier or postal service.